Vid.AI Privacy Policy
Last updated: September 27, 2026
VidAI LLC ("Company," "we," or "us") is committed to protecting the privacy of our users ("you" or "your"). This Privacy Policy explains how we collect, use, and share information about you through our website, https://vid.ai (the "Website"), and the services we offer (the "Services"). By using the Website or Services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.
Information We Collect
We collect various types of information to provide, maintain, and improve our Services. This may include personal information you provide when creating an account, such as your name, email address, and payment details. We may also collect information through your interactions with our Website, such as IP address, browser type, and cookies.
Use of Your Information
We use the information we collect to deliver, enhance, and support our Services, including but not limited to providing customer service, personalizing your experience, and sending you promotional materials. We may also use your information to analyze user behavior and improve the functionality and security of our Website and Services.
YouTube API Data
If you choose to connect your YouTube account with Vid.AI, we access certain YouTube Data via the YouTube Data API. This includes uploading videos on your behalf and retrieving basic channel/video metadata. We only access the minimum data necessary and only after you grant explicit OAuth permission.
Scopes and Permissions
Vid.AI requests the following OAuth scopes when you connect your YouTube account:
https://www.googleapis.com/auth/userinfo.profile: To identify the user and associate their account with Vid.AI.https://www.googleapis.com/auth/userinfo.email: To obtain your email for identification.https://www.googleapis.com/auth/youtube: Full access to YouTube features.https://www.googleapis.com/auth/youtube.force-ssl: Secure full control of YouTube account.https://www.googleapis.com/auth/youtube.readonly: Read channel data and analytics.https://www.googleapis.com/auth/youtube.upload: Upload videos to your channel.
These scopes are used exclusively to provide video uploading, editing, and analytics functionality in line with Vid.AI’s features. We do not use your data for advertising purposes, do not sell or transfer it to third parties, and only store necessary information temporarily to operate our service.
You can revoke Vid.AI's access to your YouTube data at any time by visiting https://myaccount.google.com/permissions.
Users can also delete all linked YouTube data and revoke connection directly within their Vid.AI account at https://vid.ai/settings.
Service Providers We Use
These are the third-party service providers Vid.AI uses, and what each one is used for:
Payments
- Stripe: processes card payments and subscriptions, refunds and the billing portal.
- Lemon Squeezy: processes payments for customers who check out through Lemon Squeezy.
- Digistore24: processes payments for customers who buy through Digistore24.
Subscription management
- Churnkey: handles cancelling or pausing a subscription and failed-payment reminders.
Support
- Crisp: provides the live support chat for paying customers.
- Resend: sends emails from the app, such as sign-in links.
- Loops: sends product and marketing emails.
Analytics and advertising
- Google Ads and Google Analytics: measure how our ads perform and which sources bring visitors and purchases.
- Convex (page analytics): counts page views, referrers, campaign tags, time on page and scroll depth.
- Meta (Facebook Pixel and Conversions API): measures how our ads perform.
- Mixpanel: product analytics about sign-ups, subscriptions and payments.
- Vidalytics and WebinarJam: conversion tracking on the payment confirmation page.
Affiliate tracking
- Tolt: records which affiliate referred you, so they can be credited.
- Lemon Squeezy and Digistore24: affiliate tracking for their checkouts.
Internal logging and alerts
- LogSnag and logs.so: internal logging of account, usage and payment events.
- Discord: internal team notifications about account and payment events.
Cloud storage, processing and rendering
- Amazon Web Services (S3 and Lambda): stores your media and videos and renders your videos.
- Cloudflare R2: stores project media and avatar images.
- DigitalOcean Spaces: stores and serves media for some video tools.
- Modal: converts uploaded videos into a format Vid.AI can use.
AI generation
- OpenRouter: AI script writing and image generation, using models from providers such as OpenAI, Anthropic, Google and xAI.
- Replicate: AI image generation and animated avatar videos.
Voice generation
- ElevenLabs: generates AI voiceovers from your scripts.
Stock media
- Storyblocks: stock footage and music.
- Pexels: stock photos.
- Giphy: GIFs and memes.
Sign-in, security and integrations
- Google: Sign in with Google and, if you connect a channel, the YouTube Data API.
- Cloudflare Turnstile: protects sign-in and checkout from bots.
- Whop: checks eligibility for partner community offers, such as Tube Accelerator.
- Kajabi: course access, when we give a customer access to one of our courses.
Website features
- Wistia: hosts the tutorial videos embedded on our pages.
Data Retention and Deletion
We retain your personal information and connected YouTube data only as long as your account remains active or as required to provide our services. You may disconnect your YouTube account and delete all linked data at any time via your settings page. For complete deletion of your data, contact [email protected]. We will process your request in accordance with applicable legal requirements.
Changes to this Privacy Policy
We may revise this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of any significant updates. Your continued use of our Website or Services after any changes signifies your acceptance of the updated Privacy Policy.
Unsubscribing
To unsubscribe from our Services, please visit the billing section of the Vid.AI app (vid.ai/app) and follow the steps to cancel your subscription. If you are using a third-party payment processor such as Digistore24, you may also contact us at [email protected] for assistance with your cancellation request.
Google API Compliance
We comply fully with Google's API Services User Data Policy, including the Limited Use requirements.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please feel free to contact us at [email protected].