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Email us about anything: your videos, billing, your account or the API.
Email support
We mostly reply within 12 hours on weekdays, and paying customers also get live chat.
Email supportRefunds and cancelling
30-day refund on unused credits
If it has not been more than 30 days since your first payment, we're happy to refund any unused credits, no questions asked. Just email us and we'll take care of the rest.
Email support@vid.aiCancel anytime
No hidden fees. Open Billing in the Vid.AI app and choose Cancel subscription.
Email support@vid.ai